General Questions
What services do you offer?
We provide a comprehensive range of in-home pet care, including dog walking, overnight stays, and personalized concierge support. Our services are tailored to your pet's unique routines and your household's specific needs.
How do I pay for the care?
Payments are managed through our secure Pet PawTail client portal. You can schedule visits, share care instructions, and receive detailed report cards and photos from each session directly in your account.
What if I need to cancel?
We understand life can change. We offer flexible cancellation policies to ensure your peace of mind. Please review our cancellation guidelines in the client portal or contact us directly to discuss your specific situation.
Do you offer emergency care?
While we are not a veterinary clinic, we are trained in first aid and emergency protocols. We can provide immediate assistance for urgent situations and will coordinate with your veterinarian or local emergency services as needed.
Where do you serve?
We serve the Lehigh Valley, including Allentown, Bethlehem, and Easton. We are also available for select nearby communities in Pennsylvania and New Jersey. Please contact us to discuss availability for your specific location.